Frequently asked questions from Webmax users
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No. All invoices and purchases inclusive of GST that have been submitted cannot be edited. An official letter to Kastam Diraja Malaysia is required for the amendment.
Yes. Webmax is compatible with exporting of transaction to a third party accounting software. However, some softwares may not be compatible with Webmax.
Most probably you have entered the wrong username or password. Please contact our technician if you have forgotten your password.
Most probably one of the softwares required to run Webmax has stopped working. Please contact our technician for troubleshooting.
Most probably some settings have been changed on your main computer. Please contact our technician for troubleshooting.
Yes. Webmax is able to export all transactions as tab return files which are compatible to be exported to Kastam Diraja Malaysia GST official website.
First, find the browser’s setting at the top right of it. Then click on the privacy and security setting. Find content setting and there’s is a pop-ups and redirects. After that, click allowed. This browser’s setting may made you able to see the printing pop-up.
Make sure the “pop-up” blocker of your browser is turned off and a PDF viewing software is installed. If the problem persists, please contact our technician for troubleshooting.
You can edit the issued bill and change the customer if the payment has not been made. However, you need to delete the payment details under “Payment Information” if the payment has already been made. Customer Return/CN is required if GST has been submitted to Kastam.
When you are issuing a bill, under Payment Information section, select any one of the payment methods, enter its payment amount and click “Add”.
Next, select another payment method, enter the payment amount, and click “Add” again.
Yes. It can be done by using Sales Order as temporary job sheets. The display layout is customisable.
Yes. CN can be cancelled. First, select the CN and delete all of its outstanding invoices under “Contra Invoice/DN”. Next, navigate to “Item Information” section, look up “Cancel” and select it as the Item Code. Enter “1” for its Quantity, “0” for its Unit Price, and select the blank space for Tax. After that, click “Add”.
Next, scroll up to Customer, enter “Cancel” to search, then select Cancel for the Customer input field.
Lastly, click Save to save the transaction record.
Yes. Every customer’s history can be viewed in “Sales Order Detail” under “Viewing” section. You can also view it in “Sales Detail Report” and “Sales Summary Report” in the “Report” section.
Yes. Item cost code is shown by default, but you can turn it off for any specific user in “User” page.
Yes. It can be viewed in “Daily Sales Report” under “Report” section.
Yes. You can view all the details in “Payment Media Report” under “Report” section.
It can be viewed in “Sales Summary Report” under “Sales Report” in “Report” section.
Expenses can be viewed in “Profit & Loss Report” under “Report” section.
Yes. It can be viewed in “Purchase Detail” under “Viewing” section. You can also view it in “Purchase Summary Report” and “Purchase Detail Report” under “Report” section.
Select “Stock Adjustment” under “Process” section. Click “Lookup” and select the item required to be adjusted. Enter the actual amount and the reason to change the quantity, then click on “Save” to end the process.
There are two methods. The first method is by creating a “Purchase”. The second method is by creating “Transfer In” under “Process” section.
Employee PCB and Socso can be edited in “Admin” > “Socso/PCB” under “Finance” section.
All GST details can be viewed in “Government Tax Report” under “Report” section.
Company information can be edited in “Company/Setup Info” under “Administrator” section.
Yes. This function can be turned on in “Config” under “Administration” section.
Look for a function named “ENABLE BARCODE”. Enter “2D” for its Answer, then scroll down to the bottom and click Save.
Yes. To configure, please contact our technician for further guidance.
User password can be changed in “User” page under “Administrator” section.
Yes. You can change it in “Change Code” page under “Administration” section.
Backup can be created in “Database” page under “Administration” section.
Click on “Backup Now” and wait for a while for the system to generate a backup database download link.
The link will be generated under “Backup Now” button. Click on the link to begin downloading the backup file (should be a .zip file).
After the download is finished, copy the .zip file to your secondary storage device.
All item codes in Webmax are never permanently deleted but only “Inactive”. You can re-activate it by editing the code to switch it back to “Active”.
Tick the “View all/Show all” checkbox. System will then list out all existing item codes. Look for the item code and set its Status back to “Active”.
Yes. You can remove the preconfigured company letterhead in “Config” page under “Administrator” section.
Yes. You can set it by using “Invoice Sales Footer” in “Company/Setup Info” page under “Administration” section.
Yes. You can configure it by using “Cost Code” in “Company/Setup Info” page under “Administration” section.
Yes. employee commission rates can be adjusted in “Company/Setup Info” page under “Administration” section.
You can adjust the setting with “GST Inclusive” option in “Company/Setup Info” page under “Administration” section.
Most probably your user role doesn’t have the rights to do so, or the transaction entry has been locked by your admin. Please refer to your administrator or contact our technician for further guidance.
Yes. You can configure their user role and restriction in “User” page under “Administrator” section.
Yes. You can define a standard for your customers with different types of standard ranging from Normal, VIP to SVIP.
From “Customer Master” page under “Administrator” section, navigate to “Type”, and select either Selling, VIP or SVIP for the selected customer.
Adjust selling prices of a stock item at “Stock Master” page under “Administrator” section.
It depends on your user role privilege. Only the roles of a purchaser, an admin clerk, a manager, and an admin are able to make changes for payment vouchers.
Yes. Any invoice editing or purchase editing can be viewed in “Transaction Log” under “Viewing” section.
Yes. You can manually enter the document number for payment vouchers.
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